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Business Tips

Time for Spring (E-)Cleaning

Spring brings the promise of new beginnings and fresh starts. And along with the change of seasons is the notion of spring cleaning. You are probably already re-examining physical aspects of your business –fixing, repairing, and freshening up the place. …

Building Credit

Employees as Your Ambassadors

Open air markets are all the rage around my town, offering everything from organic produce and prepared snacks to handmade pottery and homemade finery. With several locations to choose from both nearby and in the big city, it’s a popular …

Business Tips

Less Is More: 5 Secrets to Productivity

The secret to productivity is elusive to many. Other think they have it figured out with to-do lists and multi-tasking. The truth, however, is that the secrets to productivity are many, and most are not what you expect. In fact, …

Business Tips

Class Act: Creating Customers for Life

Last week, I was wandering around our local hardware store in search of garden hoses and noticed a sign offering birdhouse classes for children. The time was convenient for young families (Saturday morning), and the cost was minimal. I could …

Building Credit

Making Customers Happy with Make-Good

There’s always a line at the customer service counter in my local supermarket. And whenever I walk past, I usually hear the words “rain check.” And then I see a smile. Doesn’t matter if it’s a senior citizen, parents of …

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