Regardless of whether you run an online business, a retail store, or a restaurant, customer service will get your business far. Courtesy and professionalism can truly make or break your small business’s success. Customers who are treated well are more likely to recommend your company to their friends, but poor reviews about your company’s terrible treatment of its customers will also spread like wildfire.
So how can you improve your small business’s customer service? Read on for some helpful tips.
1. Ask for Customer Feedback
If you’re trying to please your customers, the first place to start when asking for pointers is the customers themselves. Supply comment cards at check-out, or email customers on your mailing list with an electronic survey. Ask specific questions that are easy to answer, to increase the likelihood that more customers will respond. You can even set up a poll on your website or social media account.
2. Emphasize to your Staff
Make it crystal-clear to every single employee that you hire just how critical customer service is to you. Make it known that poor customer service can get people fired, and prioritize customer service in all aspects of work. Also take note when employees perform well; positive reinforcement is very effective.
3. Be Personally Invested
Whenever the restaurant owner comes out to talk to patrons, they tend to remember that establishment more positively. When business owners take the time to interact personally with customers and clients, the company is seen as more dedicated, more personable, and overall friendlier. Take the time to get involved, and shake some hands. Customers will remember you for it.
4. Correct Your Mistakes
If ever a client has a complaint about your company, or one of your employees makes some mistake, try to own up to it. More importantly, try to correct it. Ask for a second chance, and offer some way of making it up to the disappointed customer.
Biz2Credit can help you figure out the best path to take for your small business. Visit the website or call (877) 861-2210 for help.