Questions. Questions. And more questions.
Perhaps nothing is more disruptive to small business operations than the constant stream of questions for owners and management. Questions slow things down, distract from the business at hand, and usually create more work for everyone involved.
Here’s a way to redirect those more common questions and keep your business operating at peak efficiency: Provide a Frequently Asked Questions page on your Web site. Additionally, provide a question-and-answer section in your brochure or information flyer.
Frequently Asked Questions – commonly known as FAQs – are one way to address topics that your customers often ask, and a dedicated page brings the answers right to their fingertips.
Some of the most frequently asked include:
· Store location(s)
· Phone numbers
· Hours of operation
· Primary services offered
· Price lists
· Product offerings
· Key contacts and numbers
Of course, there are times when person-to-person interaction is the best approach. So be sure that your phones are answered promptly and cheerfully; respond to emails within 24 business hours, when possible; and always put on your “customer knows best” face when dealing directly with the public.
We’re always happy to answer any questions you may have at Biz2Credit, whether it’s through our new phone number (800) 200-5678 or online at www.biz2credit.com .