Recently, Danny Meyer, owner of several high-end NYC area restaurants, announced that tipping would no longer be allowed in his venues.He is raising the prices, paying servers more, and noting on the menu that hospitality is included in the price of the meal.Some are balking at this, but Meyer believes it is time to turn from our tipping culture to a non-tipping culture, much like the Europeans are used to.
What This Means for Diners?
Those who are enjoying hospitality in his restaurants now have to depend on the server’s employers to ensure they are giving good service, and punished or rewarded accordingly. While it does take some of the power away from consumers, it takes away unfair responsibility as well.Diners are no longer tasked with the responsibility of someone’s livelihood.While many would argue that it is actually the server tasked with this responsibility, and that by giving good service they guarantee their lively hood, the unfortunate truth is that not all abide by general tipping standards, and the results can be disastrous for both the service given and the service received.
What This Means for Servers?
Servers will only report to one boss.Their livelihood is dependent on pleasing this one person.If they do their job well, they are assured a steady wage.It may or may not be as much as they would have made in tips.It means no more nights of offering stellar service only to receive no or minimal tip.It also means no hope of extra tips for going above and beyond.Some servers will step it up, and some will settle for doing as little as possible to make the wage, causing them to be mediocre at best.After all, they are going to get what they are going to get, regardless of how well they perform.
Will it work?That remains to be seen.It could go either way, and will likely fluctuate.Whether or not this model is successful depends on the quality of the servers — something that is in the hands of the hiring manager or the restaurant owner.With a great staff, it could be fabulous all around, but one meal at a higher price on a night when bad service is received, with no option to withhold a tip, could send it all crumbling down.
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