It is inevitae in the course of running a business that you will run into difficult clients. This isn’t an issue in some cases, as you can simply let them go. Just get rid of the trouble and move on with the business of running your business. Sometimes however, those difficult clients are important to the success of your business. So much so in fact, that you need to find a way to continue working with them so that you can reap the benefits. These tips may help.
The ability to communicate while on the go is a huge plus for businesses these days. In this case however, it is much better, maybe even key to the success of the deal, to meet face to face. Once you know you are dealing with a difficult customer, meet with them in person rather than email, text, phone or video chat. Let them see you, read you, hear you, and get a feel for the fact that you are the real deal and they will not be able to run over you.
Crack the Ice (But Don’t Break It)
Make a joke or two to loosen things up a bit. This can help the conversation flow more smoothly and add to productivity. Do not, however, turn things into a comedy show. Too much humor could venture into the realm of unprofessionalism, which would cause you to lose creditability.
Take Charge Immediately (and Do Not Let Go)
Be kind, be courteous, be sensitive to the needs of the client, but through it all be in charge. Take charge if they do not want to give it. You have to be in the driver’s seat of your business, not the client. They want what is best for them, and you want what is best for your business. The two are not always the same, and you have to protect your business. Of course part of that is keeping the important, yet difficult, client. You cannot let them be so difficult as to damage your business in other areas however. Take charge and stay strong.
Know Your Limits
Evaluate going into it what you hope to gain from the relationship and how far you are willing to go to get it. What exactly is the line where the deal is worth it to you and your business, and where does it tip to where you no longer gain profit? Knowing this will allow you to know your limits and deal with the client within those limits. If you already know where the line is, and they insist on crossing it, you know when to walk.
Biz2Credit can help you on the financing front and free you to deal with difficult clients. Our network of lenders offers a variety of small business financing products to a broad range of borrowers. We can help you find the perfect one for you, saving you time and allowing you to run your business instead of searching for the best lenders, rates and terms. Visit Biz2Credit.com today for more information.