Too Big to Care Mentality Leads UPS Store Owner to Biz2Credit
When “too big to fail” became “too big to care,” Catherine and Leslie Walker of Sky High, LLC started to look elsewhere for a financial services company that would provide the level of customer service they desired.
Sky High LLC operates a UPS Shipping and Packing store in Sun City West, Arizona. In business for over 11 years, the Walkers had used Bank of America for all of their business accounts and for a personal loan they had used for business purposes.
“Over the years the customer service just deteriorated," Catherine explains. "You would have a question and couldn’t get an answer. You never talked to the same person twice, and we were just frustrated with dealing with such a large bank.”
Customer service is the cornerstone of the Walker’s business. They were seeking what they themselves provided: a positive and cooperative customer service experience. Leslie researched funding options for small businesses and discovered Biz2Credit. After completing the online application, the Walkers were contacted by Biz2Credit case manager, Kendro Benjamin.
“We knew right away that Biz2Credit would provide the level of customer service we were looking for,” says Catherine. “Every step of the way we received the guidance we needed, our questions were answered, and we really felt that Biz2Credit was looking out for us.”
In just 4 short months, Biz2Credit successfully arranged for an $87,000 loan and a $15,000 line of credit through Mountain American Credit Union.
Biz2Credit recognizes the importance of matching small businesses owners with the right-fit solution to their financing needs. With Biz2Credit’s help, the Walkers achieved their goal of finding an alternative lender who would be more responsive to their needs.
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