Employee retention and turnover are big issues for gas stations and convenience stores.
Being a cashier can mean standing for long hours, dealing with customer complaints, and low wages to boot. These factors may lead to employee dissatisfaction and unsatisfied employees that are hard to retain.
Thankfully, there are numerous programs for both attracting and retaining satisfied store employees. Continue reading for a curated list from Biz2Credit with numerous low-to-no cost employee retention programs.
According to Convenience Store News, career development, wages, benefits, flexible schedules, and the overall work environment are the most important factors in employee satisfaction.
Promoting from within and supporting the professional development of your employees are policies that you should implement in your business and communicate to your staff. If you operate a franchise or branded location, make sure your employees know of leadership opportunities available within the company. If there are employee training and advancement workshops offered to employees, be sure to offer PTO to encourage attendance.
Flexible scheduling is another low-cost retention strategy. Many hourly employees have to quit jobs because of emergencies, or restrictive attendance policies. An industry study showed that convenience store owners rank high employee turnover as the most common issue among their workforce.
Offering a way to choose shifts allows employees the flexibility of creating a schedule that works with their personal life. There are numerous scheduling tools available, including HotSchedules, a popular management platform used by industry leaders.
Wages and benefits are the top reasons for high employee turnover among entry-level convenience store and gas station cashiers, said Convenience Store News. While you may not be in the financial position to outright increase employee salaries and benefits, recognizing employees with a nominal cash award may be more realistic.
In a study of over 1,200 workplaces, the Harvard Business Review found that “performance-related pay was positively associated with job satisfaction, organizational commitment, and trust in management.”
Examples of incentive pay are:
Programs that turn retention and performance into a game are very successful with retail workers. According to employment expert Linda McKenna-Welch, providing rewards for good performance is good for employees. So, using similar rewards in your workplace will keep staff engaged, and engagement leads to satisfaction and longer employment.
1. Current operational expenses
2. External financing
So what is the bottom line? There are many ways to solve your employee retention problems, from the simple to the complex. However, with dedication, you can lower your employee turnover rate and improve the satisfaction that employees need to remain your most valuable assets.
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